Your order will ship to the address entered upon check-out. Please ensure that your address is correct upon ordering as I cannot be responsible for inaccurate information. If you are looking to place a custom mala order please fill out and submit the Custom Mala Inquiry Form as those orders are handled separately and thus shipping information collected at a later date. If USPS returns your package to me due to an incorrect address you will be responsible for purchasing new postage. Thank you for your understanding!
Since I am trying to leave a small carbon footprint, I will not be including paper invoices. If you prefer to have one sent with your order, please let me know and I'd be happy to accommodate you!
All domestic orders are carefully packaged and mailed First Class USPS. Delivery confirmation is included in the shipping cost. Insurance is not included, but recommended for higher priced items. If you would like insurance, please indicate that to me via email prior to placing your order online: firstname.lastname@example.org.
International orders will be also be carefully packaged and mailed FedEx Ground with customer paying the cost of shipping.
I want you to be happy and inspired by your purchase. If you are unsatisfied with your order for any reason, a full refund will be given within 10 days of purchase, minus the shipping cost. Returns will only be considered within these 10 days, so please be sure to contact me and ship your item back within this time. When shipping your returned item, please pack and ship it in the original packaging to ensure safe shipment of the item.
Please contact me at email@example.com concerning exchanges. Please note that wrist malas are on average 7" diameter. If you have smaller or larger wrists I can create a special bracelet for you. Email inquiries to firstname.lastname@example.org and indicate "Wrist Mala Special Order" in the subject line. Custom orders are not available for refund or exchange.
I offer free restringing of any mala or wrist mala that breaks within six months of purchase, if buyer has all of the beads from the original piece, with buyer paying the shipping fees. If all beads are not included there will be a fee for reordering needed beads. Should the beads be discontinued or unavailable for any other reason, I will do my best to find something similar. In the unfortunate case similar beads or replacement beads cannot be found, I will offer a refund, minus shipping fees.
After the period of six months my base fees are $30 for 108 bead malas strung on flexible jewelry wire, $40 for hand knotted 108 bead malas, $15 for wrist malas strung with elastic, and $20 for hand knotted wrist malas. In this case, if I need to reorder beads the fee increases based on the type and number of beads needed. No refund will be offered after six months.